Frequently Asked Questions

Great Question! In this situation, we recommend that you do not unplug the refrigerator. Unplugging the refrigerator will cause the ice pattern on the compressor to thaw. The pattern on the compressor tells the tech what cycles it has been through. After the compressor thaws, there will be no evidence of the previous cycles. Should this happen, the refrigerator will have to be plugged back in and continue running for a week in order for the tech to give a true estimate and diagnose correctly.
Yes! In-home repairs are our specialty. Repairing your appliance in-home means you will not have to worry about the hassle of someone moving your appliance in and out of your home. You can rest assured that our tech will come to you, fix your appliance, and clean up after he is done. You also can test the appliance before he leaves to make sure everything is in tip top shape.
Yes, Don and Bev are still very much involved.
In today’s world, every new appliance comes with many optional gadgets, computer integration, flat screens, and more! There are even models with cameras that you can use to view the contents of your fridge from your smartphone—perfect when you’re standing in the grocery store wondering if you have milk! We recommend doing some research. Make a list of what is wanted, needed, and expected from your appliance. How often will you use it? Does color matter? What is your price range? By answering these questions and doing a bit of research, you can narrow down the brands and options that will fit your family well.
Unfortunately we no longer sell appliances. We do, however, offer service and repair.
Unfortunately, there are multiple reasons for an appliance to misbehave. Our phone support staff wouldn’t want to lead you in the wrong direction, so we recommend a certified technician come out and take a look to diagnose the issue. At that point, he will give you a written estimate and answer any questions you may have.
First, we would take down important information such as name, phone number, address, make and model of your appliance, and last but not least, the issue that prompted your call. The next step would be to plan our visit, including choosing a day to come to your home, payment information, and making sure a responsible adult is home during our service call.
The day before your appointment, you will receive a call from the office to give you a window of time for the tech to arrive. Once the tech is there, he will diagnose, look up parts, possibly contact the manufacturer to look up the service bulletin, and get part numbers. The tech will then give you a handwritten estimate for the repair. At this point, you can let the tech know if you need time to think about it, if you want it fixed, or if you would rather buy a new appliance instead.
Should you choose to have the unit fixed, the tech will offer to fix it that day if he has the parts on the truck. If the parts are not on the truck, he will come back to the office and order the parts. The office will call once the parts arrive to set up your appointment for repair. On the day of repair, just the cost of parts and labor will be charged. There is no second service charge for coming back with parts.
He may or may not. In order to carry every part ever made, he would have to have a convoy of tractor trailers follow him around during the day. However, the trucks do carry the most common parts and are restocked as needed.
Yes we do! We guarantee our work for thirty days and most major parts are covered by the manufacturer for ninety days. Our technicians will review any manufacturer warranties with you before purchase to allow you to make the best decision for your needs. We offer a thirty day labor guarantee because any unit can break down easily if it is used very frequently. While we work to achieve perfection with every repair, some units can be misused and may break down quickly if they aren’t taken care of properly. In addition, there are other factors such as water type, humidity level, floor level, electricity issues, brown outs, and black outs that affect appliances.
We are set up differently than most repair companies. We believe in and strive to give you the most excellent service at the best price. In order to do this, we had to stray away from the normal ins and outs of the repair world. Most companies have a service charge, a parts price, and a four-hour minimum labor rate. They then apply the service charge to the labor and still come out making a big profit while you get a “discount.” At Stark Appliance, we don’t believe in gimmicks, sales tricks, or talking you in circles to take money from you. Simply put, we want to make your experience with us rich without making your pocketbook poor! We charge a service charge, the parts price, and a flat labor fee. The rate is dependent upon the job; for example, rebuilding a dishwasher from the bottom up would be more costly than just replacing a door lock on it. The most common rate is $65.90. You heard that right! We won’t charge you $65.90 x 4 or $91.65 x 8—we will only charge you one flat rate. The end result will be your appliance fixed right and your wallet less empty.
Yes we do offer discounts! Every now and then, you can find one on our Facebook page, in the Strauss newspapers and even in the Valpak coupon booklets and apps. We have coupons on many local diner mats and we offer the following discounts on an everyday basis:
Seniors 65+: 10% off
Military (must show ID): 10% off
The parts distributor we use carries parts in locations all throughout the United States of America. Some parts may come from California, while others are nearby in Albany, waiting to be picked.
As much as we would like to, most parts cannot be over night-ed. We are just one stop in the line of getting your parts to you. The parts come from the manufacturer, where they are shipped to the parts distributor, then they are picked up, packed securely, and shipped to us. We try to accommodate our customers to the best of our ability and promise that you will always take priority with us. We will do everything we can to get your parts to you as fast as we can.
Yes. When you call to make the appointment, just let us know what you need done. The first appliance will have a full service charge and the second appliance with have a half service charge applied to your bill.
We understand that life can be very hectic, especially with jobs, kids, pets, relatives, responsibilities, and schedules. We try to accommodate your time needs to the best of our ability. While we cannot guarantee an exact time for our tech to arrive, we give you a three to four hour window of time. We cover a large area from Blairestown and Hopatcong to Vernon and Montague, and sometimes we arrive to find a bigger problem than expected, so we can’t meet everyone’s time restrictions. We promise to try our hardest schedule an acceptable window of time or to reschedule for a day that we can make work for you.