First, we would take down important information such as name, phone number, address, make and model of your appliance, and last but not least, the issue that prompted your call. The next step would be to plan our visit, including choosing a day to come to your home, payment information, and making sure a responsible adult is home during our service call.
The day before your appointment, you will receive a call from the office to give you a window of time for the tech to arrive. Once the tech is there, he will diagnose, look up parts, possibly contact the manufacturer to look up the service bulletin, and get part numbers. The tech will then give you a handwritten estimate for the repair. At this point, you can let the tech know if you need time to think about it, if you want it fixed, or if you would rather buy a new appliance instead.
Should you choose to have the unit fixed, the tech will offer to fix it that day if he has the parts on the truck. If the parts are not on the truck, he will come back to the office and order the parts. The office will call once the parts arrive to set up your appointment for repair. On the day of repair, just the cost of parts and labor will be charged. There is no second service charge for coming back with parts.